SPA Ticketing | Q & A
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Q & A

Q: What happens if I forget to print my ticket or Legends Pass?

A: Don’t worry, we’ve got you covered! You are welcome to show your ticket confirmation on your mobile device. Additionally staff will have a record of all online purchases each evening. Upon presentation of ID we will be able to seat you in your allocated seats.

Q: What happens if I arrive late?

A:  Legends Pass holders are required to arrive 15 minutes before the Feature Show commences. Failure to do so may result in the allocated seats being given to other patrons. If you are running late and are unable to arrive by the assigned time please contact the Events hotline on 0439 644 947and a Surfers Paradise Alliance staff member will keep your seat/s reserved until you arrive.

Q: Where is the best place to park?

A: There are plenty of parking options available in Surfers Paradise. Click here to view a full list of parking and transport options.

Q: Where can I get food?

A: There a range of dining options, including restaurant, bars and cafes to suits everyone’s preferences. Click here to find out more.

Q: Where can I smoke?

A: Smoking is not permitted in or within 10m of the Viva Surfers Paradise marquee. Normal smoking regulations prevail in this instance.

Q: Where can I stay in Surfers Paradise so I am close to all the action?

Surfers Paradise has a number of accommodation options to suit everyone’s budget. Click here to find out more or to book your Viva accommodation now.

Great news, if you use the promo code viva2017 when booking your accommodation at Mantra Sun City, Mantra Crown Towers, Mantra Circle, Mantra Towers of Chevron, Mantra Legends or Mantra on View you will receive 5% OFF the cheapest rate. Click here to take advantage of this great offer.

Q: I can no longer attend. Can I get a refund or give this ticket to someone else?

A: Unfortunately refunds are not available, however tickets can be transferred to another person if you are unable to attend the Feature Show that the tickets were purchased for. If you are no longer able to attend please call 07 5584 3700 and advise of the ticket holders name change.

Q: What is included in a Legends Pass?

A: The Viva Surfers Paradise Legends Pass is perfect for those wanting to relive the music, memories and moments while being up close to ALL that this music festival has to offer. Click here to find out what exclusive benefits you will receive as a Legends Pass holder.

Q: What is the difference between a Gold and Silver ticket and what is included?

A: Both the Gold and Silver ticket options allow you to avoid the queues and enter via the exclusive Ticket Holders entry at your leisure. Gold Tickets are available for $50.00 per person and allow you to be up close to your favourite Viva tribute artist with premium seating in the first three rows. Silver Tickets are available for $30.00 per person and guarantee you seating in the front section of the Viva marquee. Visit surfersparadise.com or the Surfers Paradise Community Facebook page to find out when Gold and Silver tickets will go on sale!

Q: How and where can I purchase tickets?

A: Tickets can purchased online via surfersparadise.com. In addition, Gold and Silver tickets for that evening’s Feature Show will be sold onsite from 5pm – 7pm.

Q: Can I choose a specific seat?

A: Yes, great news you are able to select your preferred seat. When purchasing your Legends Pass, Gold or Silver ticket/s a map will appear with the relevant seating options. Once you have reviewed the map you will then need to select your preferred seating option from the drop down box.

Q: Is there seating areas reserved for wheelchairs or special access?

A: Yes, we have disabled access seats available for Legends Passes and Gold and Silver Ticket Holders. Legends Pass holders who purchase a disabled access seat will receive a complimentary companion seat.

Q: How and when will I receive my tickets?

A: A confirmation email with your seat allocations will automatically be sent to the email address provided. If you haven’t received your confirmation email within 24 hours please check your Junk Mail. Please contact spa@surfersparadise.com or 07 5584 3700 if you do not receive your confirmation email within 48 hours.